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Home > Learn More > What Makes a Top Web Hosting Site?

What Makes a Top Web Hosting Site?

Web hosting companies appear to be a dime a dozen but how do you really know which company is best?  What should a prospective customer be looking for when evaluating a potential web hosting site?  The biggest things to look for are dependability, a good reputation and reliable customer service.

Many people judge a quality web hosting site simply by cost.  Ironically, many people have become weary of lowered prices because they equate low prices with decreased quality.  In reality, the extremely competitive nature of the business is what has driven costs down.  You still get what you pay for but you can no longer assume that the guy charging $100 a month is inherently inferior to the company charging $300 a month.  It is critically important that you make sure you are comparing apples to apples, making sure you understand the features available is key.  You need to make sure that each package you are looking at offers you the same features. 

Many top rated web hosting sites offer name recognition that comes from years of reliable work and dependability.  That name recognition counts for a lot but it is still important to do your own research.  Find out about the company and what their reputation indicates.  By reading through web hosting reviews, you can learn a lot about a company and how they do business on a day to day level.  It is important to read multiple articles, though, because you do not want to become overly impressed with a promotional review only to learn that the company you have chosen has terrible customer service and leaves you on hold for an hour every time you call.  Dependability is something you will see touted loudly at most every web hosting site you visit.  While dependability is crucial, it is imperative that you learn where they got those numbers.  Talk to other customers, read reviews, find out if they are really that good.  It is also important to point out that just because someone has not been around long enough to earn a high rating does not mean that they are inferior.  This is a cut-throat market and sometimes the old dog has gotten lazy and the new guy is willing to do whatever it takes to earn your trust and business. 

The importance of customer service is something that can never be downplayed.  A top web hosting site should offer you 'round the clock technical support.  This means that if your site crashes at 3am on Christmas day that you can reach a live person who is helpful and knows what they are talking about.  Nothing will ruin your relationship with the company faster than watching your website down, customers being turned away and sitting on hold listening to a recording telling you that your call will be answered in the order it was received.  It pays to do a little digging and find out just how helpful the trusty "help line" really is before you sign your name on that dotted line. 

These are just a few of the qualities that make a top web hosting site.  By ensuring that a company has a great reputation (even if they are new to the scene), extraordinarily helpful customer service and is extremely dependable, you can be confident in your choice.  Research the company thoroughly and do not be afraid to ask questions, they are out to earn your business and, if they can't do it effectively, there is always someone else ready to win you over.

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